At Insight Web, we are committed to delivering high-quality tech support services and ensuring our customers’ satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for services rendered by Insight Web. Please read this policy carefully to understand your rights and obligations.
General Information
We strive to offer professional and efficient technical support, including printer repairs, PC troubleshooting, network diagnostics, and data recovery. Our services are backed by certified technicians to ensure minimal downtime and guaranteed satisfaction. However, we understand that there may be instances where customers are not fully satisfied with the service provided. In such cases, we are committed to resolving the issue and, when appropriate, offering a refund based on the guidelines outlined in this policy.
Eligibility for Refunds
Refunds will only be considered under the following circumstances:
- Service Not Provided: If a customer has paid for a service that was not initiated or delivered by Insight Web, the customer is eligible for a full refund.
- Incomplete or Partial Service: If the service was only partially completed, the customer may be eligible for a partial refund, reflecting the portion of the service that was not performed.
- Service Dissatisfaction: If a customer is dissatisfied with the quality of the service provided, we will first attempt to resolve the issue by offering additional troubleshooting or technical assistance at no extra cost. If the issue cannot be resolved to the customer’s satisfaction, a refund may be issued based on the nature and extent of the dissatisfaction, subject to management approval.
- Incorrect Billing: If there is an error in billing, such as double charges or incorrect amounts being charged, customers are eligible for a full refund of the overcharged amount.
Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- Change of Mind: If the service has been delivered as agreed but the customer changes their mind after completion, a refund will not be issued.
- Issues Outside of Our Control: If the service issue arises due to circumstances outside of Insight Web‘s control, such as third-party software or hardware malfunctions, power outages, or issues related to the customer’s network provider, no refund will be granted.
- Customer Non-Compliance: Refunds will not be issued if the customer fails to follow instructions provided by Insight Web‘s technicians or fails to provide the necessary information or access required to complete the service.
- Completed Services: Once a service has been fully completed and the customer has confirmed their satisfaction, no refunds will be issued unless a specific problem arises related to the service that could not be resolved.
Process for Requesting a Refund
Customers wishing to request a refund must follow the steps below:
- Contact Our Support Team: Customers should first contact our support team within 7 days of the service completion date. This can be done via email or phone, as listed on our Contact Us page. Customers should provide details about the service performed, the reason for the refund request, and any supporting documentation or evidence.
- Review of Refund Request: Once a refund request is received, our team will review the details and contact the customer for any additional information if necessary. This process typically takes 3-5 business days.
- Approval or Denial of Refund: After reviewing the request, Insight Web will either approve or deny the refund. If the refund is approved, it will be processed as quickly as possible. Refunds will be issued to the original payment method used by the customer, and the timeline for receiving the refund may vary depending on the customer’s bank or credit card provider.
Refund Timeframe
Approved refunds will typically be processed within 7-10 business days from the date of approval. Depending on the customer’s payment method, it may take an additional 5-7 business days for the refunded amount to appear in the customer’s account. If the refund is delayed beyond this period, customers are advised to contact their bank or credit card provider.
Service Guarantee
At Insight Web , we stand by the quality of our services. While we aim for complete customer satisfaction, there are situations where technical issues may require multiple troubleshooting steps or follow-up appointments. In such cases, we may offer extended technical support or additional services free of charge before considering a refund.
Amendments to the Refund Policy
Insight Web reserves the right to modify or amend this Refund Policy at any time without prior notice. Any changes made to the policy will be posted on this page, and the effective date will be updated accordingly. Customers are encouraged to review the Refund Policy regularly to stay informed of any updates.
Contact Us
If you have any questions or concerns about this Refund Policy or wish to initiate a refund request, please contact our support team through our Contact Us page. We are here to assist you and ensure that your experience with Insight Web is as smooth as possible.